Privacy Policy

Introduction

At Main Street Contractors ("we," "our," or "us"), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any other way. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

When you contact us, sign up for our newsletter, or request a service, we may collect personally identifiable information ("Personal Information") that you voluntarily provide. This may include:

Contact Details: Name, email address, phone number, mailing address.
Project Information: Details about your remodeling or repair needs, property information, and other related data.
Payment Information: Financial information necessary for processing payments (handled securely by our payment processors).

B. Non-Personal Information

We automatically collect non-personal information through cookies and similar technologies when you visit our website. This may include:

Usage Data: Pages visited, time spent on the site, and other interaction details.
Device Information: Browser type, operating system, and IP address.
Analytics Data: Information collected through third-party analytics tools to help us understand user behavior and improve our website.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide and Improve Our Services: Process your inquiries, provide quotes, and deliver remodeling and repair services.
Enhance User Experience: Analyze user behavior to improve our website design, functionality, and content.
Communicate with You: Send updates, newsletters, and promotional materials if you have opted in to receive them.
Administrative Purposes: Maintain records, resolve disputes, and enforce our policies.
Compliance and Security: Ensure our practices comply with legal obligations and protect against unauthorized access or fraud.

3. Data Security

We implement industry-standard security measures to safeguard your personal information. These measures include:

Encryption: Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers.
Access Controls: Restricted access to personal data by authorized personnel only.
Regular Audits: Periodic reviews of our security practices to identify and address potential vulnerabilities.

Please note that while we take steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your Personal Information to third parties. We may share your information with trusted third-party service providers who help us operate our website or provide our services, subject to strict confidentiality agreements. We may also disclose your information if required by law or to protect our rights.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Enhance User Experience: Remember your preferences and improve site functionality.
Analyze Usage: Collect aggregated data about site usage and performance.
Target Advertising: Deliver tailored advertisements based on your browsing behavior (if applicable).

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your Personal Information, including:

Access and Correction: Request access to the personal data we hold about you and ask for corrections if necessary.
Deletion: Request that we delete your Personal Information, subject to legal and contractual restrictions.
Opt-Out: Choose not to receive promotional communications from us.
Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the information is no longer needed, we will securely delete or anonymize it.

8. Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect Personal Information from children under 13. If you believe that we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.